Refund Policy

At ROOMOVE, we strive to ensure your satisfaction with every purchase. If you need to cancel, return, or exchange your order, we’re here to assist you. Our policy is designed to be clear and customer-friendly, ensuring a seamless experience. Below, you’ll find all the details about our return, refund, and exchange processes.

30-Day Return Policy

We accept returns, exchanges, and refunds within 30 days of delivery (based on the order tracking record). Please review the following guidelines to ensure your return or exchange is processed smoothly.

Order Cancellation

Before Shipment:

After Shipment:

  • If your order has already shipped, you may refuse delivery.

  • A 10% restocking fee will apply, and you will be responsible for the $250 return shipping fee.

  • ROOMOVE will provide a return shipping label, and the carrier will arrange pickup.

Exceptions:

  • Defective items returned within 30 days are exempt from the restocking fee.

  • Accessories are non-returnable unless there is a quality issue.

Order Modifications

Before Shipping:

After Shipping:

  • Changes may still be requested, but we cannot guarantee they will be processed.

  • For delivered items, refer to our return policy for exchanges.

Model Exchanges and Returns

  • Returns must be initiated within 30 days of delivery.

  • Products must be unused, in original packaging, and include all tags.

  • Contact our Customer Service Team at contact@roomoves.com to start the process.

Product Defects and Shipping Damages

  • For defective items or shipping damages, ROOMOVE will provide free replacement parts and cover all repair costs.

  • If your package arrives damaged, you can refuse delivery or contact us for a free replacement or return.

Return Criteria

  • Items must be returned within 30 days of delivery.

  • Products must be in new, unused condition with original packaging and tags.

  • Proof of purchase (receipt or order confirmation) is required.

  • Unauthorized returns will not be accepted.

Non-Returnable Items:

  • Sale items, gift cards, promotional products, or free giveaways.

  • Damage caused by misuse or excessive wear.

Return Fees

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items).

  • A 10% restocking fee may apply for non-defective returns.

Return Process

  1. Contact Us: Email contact@roomoves.com with your return reason and any supporting photos/videos.

  2. Ship the Item: Use a tracked shipping method and ensure the product is securely packaged.

  3. Share Tracking Info: Send the tracking number to contact@roomoves.com.

  4. Receive Refund: Refunds are processed within 3-5 business days after we receive the returned item.

Exchange Process

  1. Contact Us: Email contact@roomoves.com with your exchange request.

  2. Ship the Item: Return the product in its original condition.

  3. Receive Replacement: A new item will be shipped within 3 business days of receiving your return.

Frequently Asked Questions (FAQs)

Q: What items cannot be returned?
A: Non-returnable items include sale products, gift cards, promotional items, and damage caused by misuse.

Q: Are minor packaging damages eligible for a refund?
A: No, minor outer packaging damage is considered normal and does not qualify for a refund or replacement.

Q: What if my product has minor scratches or paint loss?
A: Minor cosmetic issues are considered normal wear and tear and are not covered under our refund or replacement policy.

Q: Are worn-out parts covered under the warranty?
A: No, parts that wear out due to regular use are not eligible for free replacement or refund.

Contact Us

For any questions or to initiate a return/exchange, email us at contact@roomoves.com. Unauthorized returns will not be accepted, and ROOMOVE is not responsible for shipping costs or lost packages without prior approval.

Thank you for choosing ROOMOVE! We appreciate your trust and are committed to providing exceptional service.