Ridstar Q20 E-BIKE 1500W Motor 48V 20AH Battery

This Limited Warranty (the “Warranty”) is provided by ROOMOVE. This Warranty offers additional benefits beyond your statutory rights as a consumer and does not affect those rights.

Before your first ride, please read the user manual(s) provided with the product. The manuals contain important safety guidelines and detailed instructions on assembly, use, and maintenance.

Warranty Coverage

ROOMOVE provides a limited warranty for all electric bicycles/electric motorcycles. This warranty covers manufacturing defects in materials and craftsmanship under normal usage and maintenance. (Free accessories are not covered under this warranty.)

Warranty Period & Eligible Users

• The warranty period is 2 years, starting from the date of purchase by the original buyer.
• Any repairs or replacements during the warranty period will not extend the original warranty duration.
• The warranty is automatically registered when the initial buyer orders and receives the product from ROOMOVE's official store and applies only to the original purchaser.

Products & Components Covered

1. Frame

ROOMOVE electric bicycle frames are covered by a 2-year replacement warranty. This warranty covers frame replacement only and does not include labor costs for transferring parts to the new frame.

2. Battery

ROOMOVE batteries are covered by a 2-year prorated warranty. If a battery is found defective within this period, it will be repaired or replaced at no cost to the customer.

3. Parts & Components

Original ROOMOVE parts and components are covered by a 2-year limited warranty. Customers must cover shipping costs for replacement parts if a certain number of days have passed since receipt.

Warranty Claim Process

All warranty claims must be submitted through ROOMOVE’s official support via email at contact@roomoves.com.

To initiate a claim, provide:

• Proof of purchase
• Photos or videos of the defective/damaged part

Shipping Damage Claims

If a product is damaged during shipping, customers must contact ROOMOVE within 7 days and provide photo or video evidence. Shipping damage claims submitted after 7 days will not be accepted.

Exclusions from Warranty Coverage

• This warranty is non-transferable and applies only to the original buyer.
• Consumable parts such as tires, inner tubes, and brake pads are not covered.
• ROOMOVE is not liable for indirect, incidental, or consequential damages resulting from product use.

Disclaimer

This warranty is ROOMOVE’s sole and exclusive warranty. No other express or implied warranties, including but not limited to warranties of merchantability or fitness for a particular purpose, are provided.